![]() ![]() Working as a content coach for ScreenSteps - a knowledge base software company that helps call centers to create, store, and share their call flows - I’ve seen a variety of approaches to creating call flow diagrams as flowcharts. So, now that you have software that can do it, you can make a call flow diagram for your call center procedures. In Excel, you can create basic flowcharts. ![]() ![]() Luckily, your company already has Microsoft 365 for business, which includes Microsoft Excel. There are a lot of different ways to create call flows, not to mention all the different software out there to choose from. ![]()
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